This report examines a broad range of issues connected to new (and not-so-new) technology in the financial services industry. It highlights the way in which internet banking is now the default option for most of the online population, and the fact that it’s by far the most popular option when people are considering buying a new financial services product. That said, there are still areas where it is yet ...
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Future Opportunities
Market in Brief
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
Issues in the Market
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
Technology Ownership and Usage
Online Banking
Consumers and Online Purchasing
Attitudes Towards Online Banking
Web 2.0/Social Networking
Mobile Banking
Contactless Payments
Consumer Attitudes Towards Contactless Payments
Integrating Mobile and Contactless Technology
Identifying the Early Adopters
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Consumers and Online Purchasing
Appendix – Online Banking
Appendix – Attitudes Towards Online Banking
Appendix – Mobile Banking
Appendix – Contactless Payments
Appendix – Integrating Mobile and Contactless Technology
Appendix – Identifying the Early Adopters
31st May 2011
“Modern technology is allowing advisers to forge closer relationships with existing clients and improve their image among prospective ones.” 
3rd March 2011
“The introduction of contactless payment cards on London’s transport network should increase the public’s familiarity with and confidence in the payment method, finally providing the catalyst to make it a real alternative to cash.”
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Only a minority have used any sort of internet or SMS banking services, and even the early adopters are ambivalent. Just 4% of those who have actually used these services would be prepared to pay for them - like internet banking, mobile banking is unlikely to be revenue generating.
