Table of Contents
Introduction
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- Definition
- Abbreviations
Executive Summary
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- The market
- Domestic trips account for three quarters of the market
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- Figure 1: Total business travel market, domestic vs. short-haul vs. long-haul, by volume, 2007-12
- Growth in the UK market has slowed
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- Figure 2: Total business travel market, by volume, 2008-18
- Domestic market unaffected by economic stagnation
- Overseas market volume has contracted 23% since 2008
- Market drivers
- Growth in business travel transactions slowed in 2012
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- Figure 3: GTMC business travel transactions, 2008-12
- High fuel prices have failed to impact growth in the car segment
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- Figure 4: Petrol and diesel pump prices, pence per litre, January 2011-July 2013
- Jet fuel prices remain inflated, up 63% against 2009
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- Figure 5: Jet fuel prices, GBP per gallon, Jun 2008-Jun 2013
- Rail fare increases continue to outpace RPI
- Pound strengthens against key business travel destination currencies
- Market share and segmentation
- UK residents took 15% more business trips by tunnel in 2012
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- Figure 6: Overseas business travel market, by transport method, by volume, 2007-12
- France and Germany hold a combined 26% share of the overseas market
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- Figure 7: Top ten overseas business travel destinations, by volume, 2011-12
- The consumer
- Domestic business trip penetration doubles that of overseas
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- Figure 8: Business trips taken in the last 12 months, April 2013
- Incentives have failed to persuade people to opt for first class rail travel
- Just 27% of business travellers are fully reimbursed for business trips
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- Figure 9: Company approaches to business travel, April 2013
- Some 29% of business travellers use hotel internet, 13% use a mobile dongle
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- Figure 10: Experiences of business travel, April 2013
- 31% of business travellers would prefer to choose their own transport
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- Figure 11: Attitudes towards business travel, April 2013
- What we think
Issues in the Market
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- How can the industry tempt people away from using their own cars?
- How can brands cater to demands to extend business trips for leisure?
- What does the shift away from premium travel mean for the industry?
- How will Deutsche Bahn’s cross-Channel venture affect the market?
Trend Application
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- Slow It All Down
- Decline of Deference
- Mintel Futures: Human
Market Drivers
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- Key points
- Growth in business travel transactions slowed in 2012
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- Figure 12: GTMC business travel transactions, 2008-12
- High fuel prices have failed to impact growth in the car segment
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- Figure 13: Petrol and diesel pump prices, pence per litre, January 2011-July 2013
- Jet fuel prices remain inflated, up 63% against 2009
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- Figure 14: Jet fuel prices, GBP per gallon, May 2008-May 2013
- APD rises further dampen demand for premium air travel
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- Figure 15: Air Passenger Duty, April 2012, April 2013 and April 2014
- Rail fare increases continue to outpace RPI
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- Figure 16: Average change in rail fares, 2004-12
- Deutsche Bahn is set reshape the cross-Channel market
- EU Roaming Regulation lowers the price cap for mobile data roaming
- Pound strengthens against key business travel destination currencies
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- Figure 17: Foreign exchange rate index, GBP against selected business destination currencies, Jan 2012-Jun 2013
- Business trips to China lag far behind its value as a UK trade partner
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- Figure 18: The UK’s top ten trade partners in 2012
Who’s Innovating?
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- Key points
- Billion Books Baby asks travellers to donate spare baggage space
- Globalgig extends international data roaming service
- Klout users get access to American Airlines lounges
- Intercontinental offers reward programme members free internet
Market Size and Forecast
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- Key points
- Domestic trips hold a 73% share of the total business travel market
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- Figure 19: Total business travel market, domestic vs. overseas, by volume, 2008-13
- Total market
- Growth in the UK business travel market has slowed
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- Figure 20: Total business travel market, by volume and value, 2008-18
- 2013 will see market value recover to pre-recession levels
- Forecast
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- Figure 21: Total business travel market, by volume, 2008-18
- Figure 22: Total business travel market, by value, 2008-18
- Domestic market
- The domestic market has been unaffected by economic stagnation
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- Figure 23: Domestic business travel market, by volume and value, 2008-18
- Forecast
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- Figure 24: Domestic business travel market, by volume, 2008-18
- Figure 25: Domestic business travel market, by value, 2008-18
- Overseas market
- Overseas market volume has contracted 23% since 2008
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- Figure 26: Overseas business travel market, by volume and value, 2008-18
- Forecast
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- Figure 27: Overseas business travel market, by volume, 2008-18
- Figure 28: Overseas business travel market, by value, 2008-18
- Forecast methodology
Segment Performance
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- Key points
- Short-haul segment grew 4.2% in 2012 while long-haul contracted 6.4%
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- Figure 29: Overseas business travel market, long-haul vs. short-haul, by volume, 2002-12
- UK residents took 15% more business trips by tunnel in 2012
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- Figure 30: Overseas business travel market, by transport method, by volume, 2002-12
- The tunnel holds a majority share of trips to France and Belgium
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- Figure 31: Selected overseas business travel destinations, by transport method, by volume, 2011-12
Market Share
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- Key points
- France and Germany hold a combined 26% share of the overseas market
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- Figure 32: Top ten overseas business travel destinations, by volume, 2011-12
- Germany was the best performing business travel destination in 2012
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- Figure 33: Best and worst performing overseas business travel destinations, by volume change, 2011-12
- Transatlantic trade deal could reverse the US market’s downward trend
Companies and Products
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- American Express Global Business Travel (Amex BT)
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- Figure 34: Key financials of American Express Ltd. for the year ended 31 December 2012
- Carlson Wagonlit Travel (CWT)
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- Figure 35: Key financials of Carlson Wagonlit UK Ltd for the year ended 31 December 2011
- Hogg Robinson Group
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- Figure 36: Key financials of Hogg Robinson Group for the year ended 31 March 2013
- ATPI
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- Figure 37: Key financials of ATPI Ltd for the year ended 31 December 2011
- BCD Travel
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- Figure 38: Key financials of BCD Travel UK Ltd for the year ended 31 December 2012
- Capita Business Travel
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- Figure 39: Key financials of Capita Business Travel Ltd for the year ended 31 December 2011
- Figure 40: Key financials of Expotel Hotel Reservations Ltd for the year ended 31 October 2011
- Egencia
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- Figure 41: Key financials of Egencia UK Ltd for the year ended 31 December 2011
- FCm Travel Solutions
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- Figure 42: Key financials of Flight Centre UK Ltd for the year ended 30 June 2012
- Portman Travel
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- Figure 43: Key financials of Portman Travel Ltd for the year ended 31 December 2011
Business Trips Taken in the Last 12 Months
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- Key points
- Domestic business trip penetration doubles that of overseas
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- Figure 44: Business trips taken in the last 12 months, April 2013
- Men dominate the business travel market
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- Figure 45: Business trips taken in the last 12 months, by gender, April 2013
- Under-35s are a key demographic for the business travel market
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- Figure 46: Business trips taken in the last 12 months, by age, April 2013
Modes of Travel Used
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- Key points
- Incentives have failed to persuade people to opt for first class rail travel
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- Figure 47: Modes of travel used, April 2013
- Air travel penetration for domestic business trips is low
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- Figure 48: Modes of travel used, by business trips taken in the last 12 months, April 2013
Company Approaches to Business Travel
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- Key points
- Just 27% of business travellers are fully reimbursed for business trips
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- Figure 49: Company approaches to business travel, April 2013
- Cost-cutting is blurring the line between business and consumer travel
- Environmental and fiscal concerns have served to dampen demand…
- … but cutbacks have failed to stall overall growth
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- Figure 50: Company approaches to business travel, by business trips taken in the last 12 months, April 2013
- Fully reimbursed business travellers are more likely to travel by car
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- Figure 51: Modes of travel used, by company approaches to business travel, April 2013
Experiences of Business Travel
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- Key points
- 29% of business travellers use hotel internet, 13% use a mobile dongle
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- Figure 52: Experiences of business travel, April 2013
- Demand for connectivity is highest among overseas travellers
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- Figure 53: Experiences of business travel, by business trips taken in the last 12 months, April 2013
Attitudes towards Business Travel
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- Key points
- 31% of business travellers would prefer to choose their own transport
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- Figure 54: Attitudes towards business travel, April 2013
- A third of non-parents view business trips as a welcome change
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- Figure 55: Attitudes towards business travel, by presence of children in the home, April 2013
- 36% of overseas travellers want to extend business trips for leisure…
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- Figure 56: Attitudes towards business travel, by business trips taken in the last 12 months, April 2013
- … but just a quarter of employers have accommodated this demand
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- Figure 57: Experiences of business travel, by attitudes towards business travel, April 2013
Appendix – Business Trips Taken in the Last 12 Months
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- Figure 58: Business trips taken in the last 12 months, April 2013
- Figure 59: Business trips taken in the last 12 months, by demographics, April 2013
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- Figure 60: Business trips taken in the last 12 months, by demographics, April 2013 (continued)
- Figure 61: Business trips taken in the last 12 months, by demographic, April 2013 (continued)
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Appendix – Modes of Travel Used
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- Figure 62: Modes of travel used, April 2013
- Figure 63: Modes of travel used, by business trips taken in the last 12 months, April 2013
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- Figure 64: Modes of travel used, by demographics, April 2013
- Figure 65: Most popular modes of travel used, by demographics April 2013 (continued)
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- Figure 66: Modes of travel used, by demographics, April 2013 (continued)
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Appendix – Company Approaches to Business Travel
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- Figure 67: Company approaches to business travel, April 2013
- Figure 68: Modes of travel used, by company approaches to business travel, April 2013
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- Figure 69: Company approaches to business travel, by demographics, April 2013
- Figure 70: Popular company approaches to business travel, by demographics April 2013 (continued)
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- Figure 71: Company approaches to business travel, by demographics, April 2013 (continued)
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Appendix – Experiences of Business Travel
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- Figure 72: Experiences of business travel, April 2013
- Figure 73: Experiences of business travel, by business trips taken in the last 12 months, April 2013
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- Figure 74: Experiences of business travel, by demographics, April 2013
- Figure 75: Experiences of business travel, by demographics, April 2013, (continued)
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Appendix – Attitudes towards Business Travel
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- Figure 76: Attitudes towards business travel, April 2013
- Figure 77: Attitudes towards business travel, by business trips taken in the last 12 months, April 2013
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- Figure 78: Attitudes towards business travel, by company approaches to business travel, April 2013
- Figure 79: Experiences of business travel, by attitudes towards business travel, April 2013
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- Figure 80: Attitudes towards business travel, by demographics, April 2013
- Figure 81: Attitudes towards business travel, by demographics, April 2013 (continued)
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