Table of Contents
Issues in the Market
-
- Main issues
- Definition
- Terminology
- Abbreviations
Insights and Opportunities
-
- Extending the service to the home
- The 4pm beak
- Service is the key
Market in Brief
-
- Number of outlets, meals dropping
- Credit crunch hits catering
- Food costs rising across the board
- Drive to nil-subsidy contracts
- Changing consumer habits
- FM companies on the rise
- Skills shortages are an enduring problem
Fast Forward Trends
-
- Trend 1: Girls Think Pink
- What’s it about?
- What’s it mean
- What next?
- Trend 2: No Middleman
- What’s it about?
- What’s it mean
- What next?
- What is Fast Forward Trends?
Broader Market Environment
-
- Key points
- B&I catering intimately linked to the health of the wider UK economy
-
- Figure 1: Trends in personal disposable income and consumer expenditure, 2003-13
- Long-term employment patterns
- Impact of rising unemployment
Strengths and Weaknesses in the Market
-
- Strengths
- Rise of FM companies
- Franchising
- Expanded product offerings
- Weaknesses
- Food costs
- High street competition
- Credit crunch
Competitive Context
-
- Key points
- Varying performances of contract catering sectors
-
- Figure 2: Competitive context of the contract catering market, 2007
- Contracted outlets versus in-house operations
-
- Figure 3: Total number of outlets in business and industry, 1990-2007
Who's Innovating?
-
- Key points
- ARAMARK launches Innovation Centre and new operation system
- Sodexo updates serving apparatus
- Bartlett Mitchell launches new in-house coffee brand
- Initial Catering launches online payment system
Market Size and Forecast
-
- Key points
-
- Figure 4: The business and industry contract catering market, 2003-13
- Past market
- Present market
- Future market
- Factors incorporated in the forecast
Segment Performance
-
- Key points
- Outlet numbers
-
- Figure 5: Total number of business and industry outlets served by contract caterers, 1991-2007
- Number of meals
-
- Figure 6: Number of meals in the business and industry market, 1991-2007
Companies and Products
-
- Key points
- Accent Catering
- ARAMARK
- Bartlett Mitchell
- BaxterStorey
- Charlton House
- Compass (Eurest Services)
-
- Figure 7: Compass Group financial performance, H1 2007 and H1 2008
- Elior (Avenance)
- Initial Catering (Autograph)
- Sodexo
Catering Business Models
-
- Key points
- Trend towards strategic outsourcing
-
- Figure 8: Support services provided by food and service management companies as part of a catering contract, 2007
- Clients increasingly demanding investment from FMs
-
- Figure 9: Number of outlets in which FM companies invested, by level of investment, 2007
- Types of catering contract
-
- Figure 10: Types of catering contract, 2005-07
- The great nil-subsidy debate
- Move towards more bespoke approaches to contracts
Client and Contract Caterer Relationships
-
- Key points
- Contract fatigue and the impact of the faltering economy
- Greater transparency in the quest for value
- Expectations of innovation continue unabated
- Communication, communication, communication
- Partnership is the key
Contract Catering Employment Issues
-
- Key points
- Skill shortages across the catering industry
- Labour costs in the contract catering industry
-
- Figure 11: Labour costs as a percentage of turnover, 1993-2007
- Part-time staff numbers rising
-
- Figure 12: Number of employees, 1993, 2002-07
- Staff retention growing in importance
- Positive attitude towards migration
- Long-term training solutions to the skills shortage
Rising Food Costs
-
- Key points
- Food inflation on a global scale
-
- Figure 13: Commodity price data, by annual averages, 2006-08
- Factoring in food inflation for contract caterers
-
- Figure 14: Food costs as a percentage of turnover in the contract catering market, 1993-2007
- Menu engineering
- Tariff rises may be inevitable
- But managing food costs is all part of the game
The Healthy Eating Debate
-
- Key points
- An established demand
- Government gets in on the act
- Local sourcing
- Pros
- Cons
- Pushing without preaching
- Healthy alternatives for the cost-conscious contractor
- Case study: Unilever
- Background
- Policy
- Achievements
- Case study: Local Food Procurement – Sodexo
- Background
- Policy
- Achievements
Consumer Demands and Purchasing Behaviour
-
- Key points
- Cultural foundations
- Case study: Workplace Consumer Habits – BaxterStorey
- Background
- Findings
- Other analysis
- Types of consumer
- Death of the lunch hour?
- Caterers focus on all-day spend
- Clients are less convinced by all-day offers
- Grab-and-go on the rise
- Fragmentation
The Role of Brands and the Impact of a Competitive High Street
-
- Key points
- Consumers want bang for their buck
- Competition from the high street
-
- Figure 15: Branded outlets operated by food and service management companies, 1994-2007
- In-house brands failing to produce
- Utilising high street coffee concessions
- So what options does that leave?
Corporate Social Responsibility and Energy Concerns
-
- Key points
- Corporate Social Responsibility: the age of accountability
- What is it?
- Legislative concerns
- Companies Act 2006 (UK)
- ISO 14001 (International)
- Sarbanes-Oxley Act 2002 (US)
- Pros of CSR
- Cons of CSR
- Energy prices pressure market
- Case Study: Rentokil
- Background
- Policy
- Achievements
Back to top