Table of Contents
Introduction and Abbreviations
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- Definition
- Consumer research
- ACORN
- Abbreviations
Premier Insight
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- Creating links with MICE clientele
- Overcoming negative perceptions and building consumer loyalty
- The new licensing laws are a key opportunity
Summary of Key Report Findings
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- Hotel catering is worth £4.1 billion
- Promising results from the hotel sector
- Polarity developing within hotel catering market
- Hotel food and beverage strategy – an evolving form
- Hotel visitors and hotel guests
- The price is not right
- Outsourcing to increase alongside more innovative developments
Market Factors
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- PDI and consumer expenditure on the rise
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- Figure 1: PDI and consumer expenditure, at current and constant prices, 2000-10
- Inbound tourism to the UK
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- Figure 2: Trends in overseas visitors to the UK by country of origin, 2000-04
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- Figure 3: Inbound visitors to the UK by reason for trip, 2000-04
- Domestic tourism
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- Figure 4: Trends in UK domestic tourism, 2000-05
- Tourist expenditure on eating out
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- Figure 5: Tourist expenditure on eating out in the UK, at current and constant prices, 2000-05
- The hotel market – a return to growth?
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- Figure 6: Key hotel market statistics, 2000-05
- The Meetings, Incentives, Conferences and Exhibitions (MICE) is a key source of income
- Demographic factors
- Age
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- Figure 7: Structure of the UK adult population, by age, 2000-10
- The eating out market
- Healthy eating is a trend, not a fad
- The new licensing law – a window of opportunity or an extra burden?
Market Size and Trends
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- Figure 8: The Hotel catering market, at current and constant prices, 2000-05
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- Figure 9: Index of the hotel catering and eating out markets, at current prices, 2000-05
- Figure 10: Food and beverage revenue per available room, 2001-04*
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Market Segmentation
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- Hotel food and beverage strategy
- Purpose of visit
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- Figure 11: The hotel catering market, by purpose of stay, 2004 and 2005
- Holidays and short breaks
- Business travel
- Conferences and banqueting
- Other hotel users
The Supply Structure
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- Major hotel groups
- Whitbread plc
- Permira
- InterContinental Hotels Group plc
- Accor
- Hilton Group plc
- Skye Leisure Ventures
- BIL International
The Consumer
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- Figure 12: Eating out venues visited, April 2005
- The hotel restaurant user – a demographic analysis
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- Figure 13: Hotel restaurant users, by gender, age, socio-economic group and working status, April 2005
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- Figure 14: Hotel restaurant users, by detailed lifestage groups, April 2005
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- Figure 15: Hotel restaurant users, by region and ACORN category, April 2005
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- Figure 16: Hotel restaurant users, by media, supermarket usage and commercial TV viewing, April 2005
- The frequency at which hotel restaurant users dine out
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- Figure 17: Frequency of eating out, April 2005
- Eating in hotels – guests and visitors
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- Figure 18: Usage of hotel restaurants, by hotel guests and visitors, June 2005
- What occasions have hotel guests and visitors eaten in hotel restaurants?
- Hotel guests
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- Figure 19: Hotel guests who ate in during their stay, by hotel guests and visitors who have eaten in hotels, June 2005
- Hotel visitors
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- Figure 20: Hotel visitors who have eaten in hotels, by hotel guests and visitors who have eaten in hotels, June 2005
- What occasions do hotel guests and visitors eat in formal or informal hotel restaurants?
- Hotel guests
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- Figure 21: Hotel guests who have eaten in hotels, by the type of hotel restaurant, June 2005
- Hotel visitors
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- Figure 22: Hotel visitors who have eaten in hotels, by the type of hotel restaurant, June 2005
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The Consumer – Detailed Demographics
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- Hotel guests who ate in during their stay
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- Figure 23: Hotel guests who ate in during their stay, by gender, age, socio-economic group and working status, April 2005
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- Figure 24: Hotel guests who ate in during their stay, by detailed lifestage groups, April 2005
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- Figure 25: Hotel guests who ate in during their stay, by region and ACORN category, April 2005
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- Figure 26: Hotel guests who ate in during their stay, by media, supermarket usage and commercial TV viewing, April 2005
- Hotel guests who did not eat in during their stay
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- Figure 27: Hotel guests who did not eat in during their stay, by gender, age, socio-economic group and working status, April 2005
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- Figure 28: Hotel guests who did not eat in during their stay, by detailed lifestage groups, April 2005
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- Figure 29: Hotel guests who did not eat in during their stay, by region and ACORN category, April 2005
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- Figure 30: Hotel guests who did not eat in during their stay, by media, supermarket usage and commercial TV viewing, April 2005
- Hotel visitors who have eaten in hotels
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- Figure 31: Hotel visitors who have eaten in hotels, by gender, age, socio-economic group and working status, April 2005
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- Figure 32: Hotel visitors who have eaten in hotels, by detailed lifestage groups, April 2005
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- Figure 33: Hotel visitors who have eaten in hotels, by region and ACORN category, April 2005
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- Figure 34: Hotel visitors who have eaten in hotels, by media, supermarket usage and commercial TV viewing, April 2005
- Non-hotel restaurant users
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- Figure 35: Non-hotel restaurant Users, by gender, age, socio-economic group and working status, April 2005
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- Figure 36: Non-hotel restaurant Users, by detailed lifestage groups, April 2005
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- Figure 37: Non-hotel restaurant users, by region and ACORN category, April 2005
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- Figure 38: Non-hotel Restaurant Users, by media, supermarket usage and commercial TV viewing, April 2005
- Users of formal and informal hotel restaurants/outlets
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- Figure 39: Types of hotel restaurant, by gender, age, socio-economic groups and working status, April 2005
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- Figure 40: Types of hotel restaurant, by detailed lifestage groups, April 2005
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- Figure 41: Types of hotel restaurant, by region and ACORN category, April 2005
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- Figure 42: Types of hotel restaurant, by media, supermarket usage and commercial TV viewing, April 2005
Consumer Attitudes and Targeting Opportunities
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- General reasons for eating out
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- Figure 43: General reasons for eating out, by hotel guests and visitors, June 2005
- Factors used to choose a restaurant
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- Figure 44: Factors used to choose a restaurant, by hotel guests and visitors, June 2005
- Attitudes towards hotel restaurants
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- Figure 45: Attitudes towards hotel restaurants, June 2005
- Attitudes towards hotel restaurants – shared perceptions
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- Figure 46: Most popular attitudes towards hotel restaurants, by attitudes towards hotel restaurants, June 2005
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- Figure 47: Next most popular attitudes towards hotel restaurants, by attitudes towards hotel restaurants, June 2005
- Hotel catering target groups
- Hot for Hotels (11% of sample or 5.4 million adults)
- Breakfasters (17% of sample or 8.4 million adults)
- Treaties (17% of sample or 8.4 million adults)
- Price Conscious (23% of sample or 11.3 million adults)
- Uninterested (32% of sample or 15.8 million adults)
- Hotel catering target groups by demographics
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- Figure 48: Hotel catering target groups, by gender, age, socio-economic group and working status, April 2005
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- Figure 49: Hotel catering target groups, by detailed lifestage groups, April 2005
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- Figure 50: Hotel catering target groups, by region and ACORN category, April 2005
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- Figure 51: Hotel catering target groups, by media, supermarket usage and commercial TV viewing, April 2005
- When and where do the hotel catering target groups eat in hotels?
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- Figure 52: Hotel catering target groups, by hotel eating in occasions, April 2005
- Who should hotels target?
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- Figure 53: Hotel eating in occasions, CHAID analysis, April 2005
Consumer Attitudes and Targeting Opportunities – Detailed Demographics
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- Attitudes towards hotel restaurants
- Most popular attitudes towards hotel restaurants
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- Figure 54: Most popular attitudes towards hotel restaurants, by gender, age, socio-economic group and working status, April 2005
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- Figure 55: Most popular attitudes towards hotel restaurants, by detailed lifestage groups, April 2005
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- Figure 56: Most popular attitudes towards hotel restaurants, by region and ACORN category, April 2005
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- Figure 57: Most popular attitudes towards hotel restaurants, by media, supermarket usage and commercial TV viewing, April 2005
- Next most popular attitudes toward hotel restaurants
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- Figure 58: Next most popular attitudes towards hotel restaurants, by gender, age, socio-economic groups and working status, April 2005
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- Figure 59: Next most popular attitudes towards hotel restaurants, by detailed lifestage groups, April 2005
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- Figure 60: Next most popular attitudes towards hotel restaurants, by region and ACORN category, April 2005
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- Figure 61: Next most popular attitudes towards hotel restaurants, by media, supermarket usage and commercial TV viewing, April 2005
The Future
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- Inbound tourism uncertain
- Outsourcing is a growing trend
- In-house catering development
- Licensing hours – an area of opportunity?
Forecast
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- Figure 62: Forecast of the hotel catering market, 2005-10
- Figure 63: Forecast of the total eating out market, 2005-10
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